While working at Accenture my proudest work was redefining the Marriott Bonvoy Loyalty Program and additional membership mindset research.
We began working with Bonvoy just as they had acquired SPG and our goal was to create a rewards system that would make them the world’s favorite travel brand. Flash forward 4 years later, many of the initial concepts we pitched have come to fruition and are available to experience through the Bonvoy mobile application. To this day, I remain a platinum member and utilize the program I helped design as much as I can.

Below are just snipits pulled as examples of the type of thinking and work we did. None of these are finalized or external facing documents. Do not share.